CUSTOMER PRIVACY SOURCE

STREAMBORN LIFESTYLE APPAREL’s privacy policy explains how we obtain, use and disclose your personal information, in accordance with the legal requirements contained in The Protection of Personal Information Act 4 of 2013 (“POPIA”) of the Republic of South Africa and we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.

Protection of Personal information and collection

Our website may collect and use in terms of POPIA the following kinds of personal information:

• information about the Customer’s use of this website;
• information that the Customer provide using for the purpose of registering with the website;
• information about transactions carried out over this website;
• information that the Customer provide for the purpose of subscribing to the website services;
• any other information that the Customer send to website.
• Customer details separate from card details
• Customer details will be stored by STREAMBORN LIFESTYLE APPAREL separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za

Using personal information

STREAMBORN LIFESTYLE APPAREL’s website may use the Customer’s personal information to:

• administer this website;
• personalize products on the website for the Customer;
• enable the Customer’s access to and use of the website functions and services;
• publish comments from the Customer on the website;
• send to the Customer products that the Customer purchase;
• supply to the Customer services that the Customer purchase;
• send to the Customer statements and invoices;
• collect payments from the Customer; and
• send the Customer product, marketing and promotional communications.

Where our website discloses the Customer’s personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, our website may disclose the Customer’s personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering services accordingly.  For this purpose, we will collect contact details including your name, contact details and/or organisation.

We collect information directly from you where you provide us with your personal details.  Where possible, we will inform you what information you are required to provide to us and what information is optional.

Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information, see our “Cookies Policy”.

How we use your information

We will use your personal information only for the purposes for which it was collected and agreed with you.  In addition, where necessary your information may be retained for legal or research purposes.

For example:

• To gather contact information.
• To confirm and verify your identity or to verify that you are an authorised user for security purposes.
• For the detection and prevention of fraud, crime, money laundering or other malpractice.
• To conduct market- or customer satisfaction research or for statistical analysis.
• For audit and record keeping purposes.
• In connection with legal proceedings.

Disclosure of information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act 4 of 2013.

We may also disclose your information:

• Where we have a duty or a right to disclose in terms of law or industry codes.
• Where we believe it is necessary to protect our rights.

Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

• Physical security.
• Computer and network security.
• Access to personal information.
• Secure communications.
• Security in contracting out activities or functions.
• Retention and disposal of information.
• Acceptable usage of personal information.
• Governance and regulatory issues.
• Monitoring access and usage of private information.
• Investigating and reacting to security incidents.
• When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Your Rights: Access to information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require.  We will need a copy of your ID document to confirm your identity before providing details of your personal information.

Please note that any such access request may be subject to a payment of a legally allowable fee.

Correction of your information

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

Definition of personal information

According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.  Further to the POPI Act, COR Concepts also includes the following items as personal information:

• All addresses including residential, postal and email addresses.
• Change of name – for which we require copies of the marriage certificate or official change of name document issued by the state department.

How to contact us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the email address listed on our website.

Restricted access

Access to certain areas of this website is restricted. website reserves the right to restrict access to any area of this website, or indeed this entire website, at website’s discretion.

If website provides the Customer with a user ID and password to enable the Customer to access commercial restricted areas of this website or other content or services, the Customer must ensure that the user ID and password are kept confidential.

website may disable the Customer’s user ID and password in website’s sole discretion without notice or explanation.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. website makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, website does not warrant that:

• this website will be constantly available, or available at all; or
• the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If the Customer require advice in relation to any legal, financial, medical or any other matter, professional or non-professional, the Customer should consult an appropriate professional.

Limitations of liability

website will not be liable to the Customer (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

• to the extent that the website is provided free-of-charge, for any direct loss; for any indirect, special or
  consequential loss; or
• for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business
  relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if website has been expressly advised of the potential loss.