Streamborn Lifestyle Apparel places customer satisfaction at the heart of our Business. We have a 7-day return policy, which means you have only 7 days after receiving your item to request a return or exchange, in the event that you are not satisfied with your purchase, we want to know about it and we need to be informed.

To be eligible for a return, you will have to include the original shipment invoice and or the original receipt and your item must be in the same condition that you received it and in its original packaging, unworn or unused, undamaged and intact with tags excluding:

• Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
• Products showing excessive wear and tear
• Products lost or damaged due to fire, flood, or natural disaster
• Products with a missing label or label that has been defaced
• Products returned for personal reasons unrelated to product performance or satisfaction
• Products that have been soiled or contaminated
• Certain products that are restricted from importation into other Countries, including the United States, Europe or the United Kingdom or where you require a license
• On rare occasions, past habitual abuse of our Returns Agreement

To start the return process, you can contact us at via our contact email: admin@streambornlifestyle.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will not refund shipping fees and you will be liable for the shipping to return the product to yourselves and the specified address provided on the reply feedback email.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We only accept refunds if the products are faulty or damaged. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Cancellations or returns without issues on the product will be subject to a 20% admin charge.